Bitterness is almost always a response to real injury. That's what makes it so difficult to address — the grievance is legitimate. Something genuinely wrong happened. The problem is not the wound; it's what the wound grows into when it's left unaddressed. Hebrews 12:15 calls it a root, and roots do not stay contained. They spread under the surface, and they defile many — including people who had nothing to do with the original injury.
Forgiveness, in the New Testament, is never presented as the erasure of what happened or the excusing of the person who did it. Ephesians 4:32 grounds forgiveness in theology, not feeling: "forgiving one another, even as God for Christ's sake hath forgiven you." It's a transaction that has already occurred. You forgive from a position of having been forgiven, not from a position of having it all together emotionally.
The Charismatic tradition often speaks of forgiveness as an act that precedes the emotion. You choose to release the debt before you feel the release. This is consistently supported by Scripture — forgiveness in the Bible is always a volitional act, a decision made before the feelings follow. The feelings often do follow, but sometimes much later.
Commentary is from a charismatic Protestant perspective, drawing on KJV text and public-domain sources including Spurgeon, Andrew Murray, and Matthew Henry.